Privacy Policy

1. Information We Collect

• Account information: phone number (required for authentication) and email address (for account recovery/support).
• App usage & diagnostics: logs and event data to keep the App reliable and secure (e.g., errors, performance, device model/OS, timestamps).
• Support messages: information you send us when you contact support.

2. How We Use Information

• Authenticate and secure your account (login, OTP).
• Operate, maintain, and improve the App.
• Provide user support and respond to requests.
• Prevent abuse, fraud, and misuse.

We do not sell your personal information. We do not use your data for cross-app tracking or targeted advertising.

3. Legal Basis (where applicable)

We process your information to perform our contract with you (provide the App) and for our legitimate interests (security, reliability). Where required, we obtain your consent.

4. Third-Party Services

We use trusted providers to run the App:

• Supabase (authentication, database, logs)
• Twilio (SMS one-time passcodes for phone verification)
• Vercel for this website

These providers process data on our behalf under agreements consistent with this Policy.

5. Retention

We keep personal data only as long as necessary to provide the App and meet legal/operational requirements. You may request account deletion at any time (see “Your Choices”).

6. Your Choices & Rights

• Access/Update: You can update account details within the App or by contacting us.
• Deletion: You can request account deletion; we will permanently remove your account data unless we must retain it for legal reasons.
• Opt-out of communications: You can opt out of non-essential emails by contacting support.

7. Children

The App is not directed to children under 13. If you believe a child under 13 has provided personal information, contact us and we will delete it.

8. Security

We use industry-standard safeguards (including TLS in transit) and access controls to protect your information. No method is 100% secure, but we continuously work to improve our protections.

9. International Transfers

Your information may be processed in countries other than your own. We take steps to ensure appropriate protections are in place.

10. Changes to This Policy

We may update this Policy from time to time. We will post the updated version here and update the “Effective date.” Material changes may also be announced in-app.

11. Contact Us

If you have questions or requests about this Policy or your data, contact us at savi@shonenbet.com.